frequently asked questions
Do you ship internationally?
No, as of now we are shipping PAN India only.
Are your jewelry items skin-friendly and hypoallergenic?
We provide skin friendly premium artifical jewellery.
Why am I being charged for delivery on my order when it states standard delivery is free?
As of now no clients had escalated us about any kind of allergic problems after purchase.
Do you offer Cash on Delivery (COD) across India?
Yes Cash on Delivery available PAN India.
What is the estimated delivery time for orders?
7 days maximum delivery time PAN India, if you need urgent delivery before that kindly inform us at +91-8100534688 or mail at support@ornatique.in with order ID & payment details.
How can I track my order once it is shipped?
You can track your order from Blue Dart Tracking Portal.
Do you offer customization or personalized jewelry?
No but you can select from 10+ different categories like American Diamond, Gold Plated, Kundan, Pearl etc.
How should I take care of my jewelry to make it last longer?
JEWELLERY CARE TIPS
- Avoid contact with water, perfumes, and cosmetics. Always wear jewellery last when dressing.
- Clean gently with a soft cloth. Use mild detergent for rhodium finish, toothpaste (fluoride-based) for silver, and warm soapy water with a soft brush for pearls.
- Store in an airtight box or soft pouch to prevent scratches and tarnish.
- Keep away from extreme temperatures and chlorinated water to preserve shine and finish.
- Handle pieces based on delicacy; lighter designs suit all, but let comfort and confidence guide your style.
What is your return or exchange policy?
You check the Exchange and return policy here
Do you provide warranty or after-sales support for your jewelry?
After sales support over whatsapp or call we do provide, but guarantee or warranty on any product not provided.
How can I contact your customer support team?
support@ornatique.in
+91-8100534688
Social Media Inbox
Will I get a refund if I get a damage or broken product?
Read the T&C for refunds carefully before claiming refunds please.